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1: How long do shipments take?

A: Shipments take 4-9 business days from ordering and are via POST OFFICE.

2: Do you handle wholesale?

A: Yes, we operate an attractive wholesale scheme. Please write or call us at 3318593346 or to any of our networks for more information.

3: I can not buy on the page, I need advice.

A: Please write or call us at3318593346to help you make the sale through our Official WhatsApp, Instagram or Facebook.

4: Where are they located?

A: Showroom Piales® Plaza Argos Local 10 Av. México 2539, col. Ladrón de Guevara, CP 44600, Guadalajara, Jalisco.

5: How can I make the payment?

A: You can do it through deposit, bank transfer, Paypal, Mercado Pago and also in an OXXO and 7 Eleven.

6: Do you carry sizes?

A: No, our models are one size but have a mechanism to adjust.

7: Can you customize your caps?

A: It is not possible, but we invite you to see all our models of PIALES®.

8: Do you have photos of the caps?

A: That is right, request our catalog on any of our social networks and one of our executives will assist you.

9: Do you handle more products besides caps?

A: At the moment we only have country caps, but very soon we will expand the product range PIALES®, stay tuned to our website and our social networks so you can find out about our new releases.


10: What is the minimum purchase?

A: There is no minimum, we can send from one piece to any part of the country.

11: Do you ship to the US?

A:PIALES® makes sales and shipments to the US, to make purchases and send to the US the channel is ours Official WhatsApp

write to us at+52 (33) 1859 - 3346.





5 days warranty against manufacturing defects. The absorption of costs is borne by PIALES®. The client must contact any of theSOCIAL NETWORKSand/or any form of contact with PIALES® within 5 calendar days after receiving the product, notify us, as well as send us evidence of product damage. Subsequently, PIALES® will send you a digital guide and the client will proceed to pack the cap with the damage in the same box that received it, you must take it to the parcel company indicated by us and send it to us.

PIALES® will receive the cap, assess the damage and return a piece to you NEW of the model acquired from the client, with us absorbing all the resulting logistics costs.



    1. If the customer does not receive his merchandise in the allowed attempts or does not pick it up in the shipping service office (ESTAFETA, FedEX or Redpack) and it is returned to us by the parcel service, no refund will be effective.


     2. If the customer would like to receive their package again, a charge of 10 USD (Rate depends on currency exchange) will be applied to reship the package.


    3. If the customer wishes to cancel his purchase and obtain a refund, it must be within half an hour of making it. The amount to be reimbursed will be the total of what the client paid less a penalty of 10 USD (Rate depends on currency exchange)


  1. PIALES®  is not responsible for an erroneous shipment derived from incorrect data entered by the customer at the time of finalizing the purchase. We request that the customer's data be verified by the customer before finalizing the purchase:










PIALES® always make shipments to the address that the client gave us as long as the logistics of the shipping companies allow it, otherwise, the client will have his package available to the nearest shipping office or the dealer closest to your location. PIALES® offers assistance in our Official WhatsApp, facebook, Instagram and e-mail for advice and/or shipment status from Monday to Friday from 9:00 am to 5:00 pm. (GMT-5 Time in Mexico City, CDMX) In the same way, we also invite the client to track it through the tracking number that  PIALES® will provide.

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